Your best interests are our priority so myschoolstyle.com provides you with the facility to return goods to us for an extended period of 30 days. The first day is the day following receipt of the goods by you.
Where a refund is applicable, provided that all the following points are followed then we will either re-credit any sum that we have debited from your payment card for the goods in question, send you a cheque if that is the method of payment that you used or exchange them for other similar goods of the same or greater value.
- All returned goods must be received by us within the stated time period
- All returned goods must be undamaged, unused, unwashed, unaltered and be in the same condition as they were when we sent them to you.
- All returned goods must be in the original undamaged packaging with hangers when supplied.
- All returned goods must be accompanied by paperwork that clearly identifies the order from which the return arises
On receipt all items will be inspected and if the product returned is not in a fully resaleable condition or the packaging is missing or damaged or it outside the allowed return period then we reserve the right to refuse a refund or to apply a restocking charge which will be deducted from any refund. The level of the charge will reflect the situation but will be a minimum of 10%. Where a refund is refused you will be contacted to establish what you would like to do with the returned goods; when a restocking charge is applied the deduction will be automatic and you may not be contacted.
Customised Items
Consumer Contracts Regulations only apply to generic items which have NOT been customised for your order. For items which have been customised for your particular order, for instance embroidered with a badge/ emblem or personalised, for instance by the addition of a name or initials, then once the customisation has taken place there is no automatic right of cancellation. In this case any refund requested would only be agreed by exception and in accordance with your legal rights or if one or more of the following applies :
- If there is a fault with a garment
- If a garment supplied differs in specification to that advertised
If you have ordered a garment(s) of the wrong size which has been embroidered or printed for your order and you wish to exchange it for the correct size then you should contact us to make arrangements. Subject to the above terms, requests for exchange of customised items ordered from the website, myschoolstyle.com, will normally be accepted.
If you have ordered a garment(s) which has been embroidered or printed for your order and you wish to have a refund then you should contact us to make arrangements. Subject to the above terms, requests for refund of customised items ordered from the website, myschoolstyle.com, will normally be accepted. Such items do not qualify for refund of the original postage paid and any refund made will be for the items only.
If you return an item which has been embroidered or printed because it is faulty or because it differs to the advertised specification we will replace the item with a new garment that meets the advertised specification.
Please note that: You will be responsible for the cost of returning the goods to us and you do so at your own risk. If you send items back through the postal system with no or insufficient postage attached then they will NOT reach us. Where you have included senders details they will be returned to you by Royal Mail.