Your best interests are our priority so in addition to the statutory minimum cancellation period of 14 days, myschoolstyle.com provides you with the facility to return goods to us for an extended period of 30 days. The first day is the day following receipt of the goods by you.
Where a refund is applicable, provided that all the following points are followed then we will either re-credit any sum that we have debited from your credit card for the goods in question, send you a cheque if that is the method of payment that you used or exchange them for other similar goods of the same or greater value.
- All returned goods must be received by us within the stated time period
- All returned goods must be undamaged, unused, unwashed, unaltered and be in the same condition as they were when we sent them to you.
- All returned goods must be in the original undamaged packaging with hangers when supplied.
- All returned goods must be accompanied by paperwork that clearly identifies the order from which the return arises
On receipt all items will be inspected and if the product returned is not in a fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item.
Consumer Contracts Regulation only apply to generic items which have NOT been customised for your order. For items which have been tailored for your particular order, for instance embroidered with a school emblem, then once the customisation has taken place there is no automatic right of cancellation. In this case any refund requested would only be agreed by exception and in accordance with your legal rights and if one or more of the following applies :
- If there is a fault with the garment
- If the garment supplied differs in specification to that advertised
If you have ordered a garment of the wrong size which has been embroidered for your order and you wish to exchange it for the correct size then you should contact us to make arrangements.
If you return an embroidered item because it is faulty or because it differs to the advertised specification we will replace the item with a new garment that meets the advertised specification.
Please note that: You will be responsible for the cost of returning the goods to us and you do so at your own risk. If you send items back through the postal system with no or insufficient postage stamp attached then they will NOT reach us. Where you have included senders details they will be returned to you by Royal Mail.
Where goods are returned outside the extended returns period, refunds are not normally accepted and in the instances where we choose to do so we reserve the right to deduct a re-stocking charge and to recover our original carriage costs.
Where items are returned without original packaging or hangers or in any other condition that is not the same as when they were dispatched by School Style Ltd and for which we will incur costs to put right we reserve the right to charge (by way of deduction from any refund) the cost of making good the items to a resaleable condition. Returning items without original packaging or hanger means that you agree to such a deduction.
Where all items on an order are returned for refund then we consider that the P&P element of your order has been completed. In this instance we will deduct the carriage charges or £1.99 (whichever is the higher) from any refund. Furthermore, where refund of the returned items would result in the net order value (residual items) going below our free Packaging and Postage threshold then we will deduct the carriage charges or £1.99 (whichever is the higher) from any refund.