We hope that by providing sufficient information to you, that you will be able to make the right choices. However, we recognise that mistakes happen and aim to be flexible.
The www.myschoolstyle.com shop gives you the option to amend or cancel your order right up until the point that you enter payment and confirm your order. Once payment has been taken then no amendments can be made on the site. If you need to amend or cancel an order after that point you must contact us.
Once an order is dispatched, subject to conditions, School Style provides you with an extended period of up to 30 days from receipt during which you can return items to us for refund or exchange. To qualify for either a refund or an exchange all returned goods must be in the same condition as they were when we sent them to you:
- Fully resaleable
- Unused & unwashed
- Featuring no personalisation
- In their original undamaged packaging with hangers when supplied
Returns received outside the 30 day period or exchange that fail to meet these above criteria are not normally accepted and in the instances where we choose to do so, we reserve the right to deduct a re-stocking charge and to recover our original carriage costs.
Distance selling legislation does not automatically apply to garments which have been customised for your order, for example, by the addition of embroidery or in any other way made to order. However we may exchange for a different size of the same garment.
Please note that you will be responsible for the cost of returning goods to School Style. We are not accountable for returned items that fail to arrive for instance those where insufficient or no postage has been applied. In that instance, where you have included sender details, parcels will normally be returned to you by Royal Mail.
Product faults are rare as all items are checked and those that undergo embroidery are checked again.
School uniform is made to be robust but unlike most other clothing, uniform is worn every day and washed at least every week. In addition playground rough and tumble can place enormous stresses on clothing in general but seams and zips in particular.
Virtually all failures are a result of cuff or collar seam failure which could be due to unnecessary physical damage or could be due to factory faults. We always take an approach that is flexible and fair to all customers and as failures due to faulty seams will almost always become apparent in the first 2-3 weeks during the first month of use we will usually offer a replacement. However, neither School Style nor our suppliers can be held responsible for damage caused by other reasons and as such beyond that 1 month period replacements will not usually be offered.
A word about zips: when zips stop working it is usually because the zip closer has been damaged. They are tough but standing on them or when they become trapped in a closing door it is possible that they become distorted preventing smooth operation. Normally one side will be more closed than the other. This is invariably obvious on close inspection and can easily be repaired with the careful use of a screwdriver inserted into the side that needs widening and twisting it.
Zip pullers do sometimes come off. In fact on some garments they are designed such that under the right conditions they can be easily taken off. In the same way that the puller/ closer mechanism can be removed it can also be replaced – PLEASE DO NOT DISCARD.
Should you want to report an item that is faulty or to return an item for exchange that is faulty you should notify us within as soon as possible. We cannot normally consider an exchange once the item has been used or worn.
When returning goods you should use the printed returns label on your invoice. When this is not possible any returned goods must be marked as ‘Returned Goods’ and sent to: School Style Ltd, Meridian House, Road One, Winsford, Cheshire CW7 3QG clearly stating the original invoice or order reference number. We cannot be held responsible for goods that are returned without identifying documentation.
Should you have any queries regarding the return of goods to us under the above provisions please contact us.