Many items we supply are embroidered and this is done following receipt of your order. However, through stock holding and effective supply chain management we aim to delivery most items within 5 working days regardless of whether they need embroidering or not.
The schoolwear business is very seasonal and while we try to plan accordingly it is possible that during peak order times in July, August and September delivery times may be longer. Our advice is always to order in plenty of time.
It can happen that shortages cause a delay in despatch of a particular item in which case we will contact you to advise you of this and give you the option of choosing something else or cancelling the order. We may from time to time offer to substitute an alternative garment for one which is unavailable.
It may be that when bespoke garments for a specific school and which have been ordered from one of the ‘school shops’ on this site are not available then, with the agreement of the school, we may substitute with an alternative garment.
In any instance where we substitute products we will only ever substitute for a comparable garment of a similar or higher value.
With certain garments, most notably skirts and trousers, there can be well over 100 different variants of size, colour and length for any one style. It is not our policy to carry physical stock of all variants but we have selected manufacturers who can usually supply to us quickly overnight. However, it can happen, particularly in the busy ‘back to school’ season that manufacturing suppliers can also run out. We endeavour to keep our website up to date but cannot guarantee that any chosen variant will always be immediately available. Should there be a delay then we will contact you.